This section provides information related to common errors and alerts as well as some basic troubleshooting techniques and tools.
If you are having issues and have not found information to help you on this site and would like to contact the IT Department to report an error or make a request for a service, simply Start a Conversa...
If you are having an issue with a Virginia Tech (non-FBRI) resource or system such as Banner, DUO authentication, your VT credentials, etc. you can find a wealth of information on-line and log a reque...
If you have a Carilion Clinic assigned user account and password and are having issues with one of their systems you can access their online support system, Edison, here: https://edison.carilionclinic...
WARNING: Clearing your web browser's cache, cookies, and history may remove data such as the following: Saved passwords Address bar predictions Shopping cart contents, etc. While you should clear your...
Occasionally we've experienced an error when either accessing a project directory or your home drive on a Linux system that there was a file processing error (Stale NFS file handle) This isn't frequen...
At some point while you are working on your machine, you may encounter a dialog box appearing above the clock on your toolbar if you are on a Windows PC or near your clock in the upper right of your d...
In order to properly set up HokieMart account for procuring items on Amazon, you must update your profile address: - Once logged into HokieMart you must navigate to your name at the top-center of the ...
If you are working with files that have been sent to you or that may have been downloaded from a network drive, website, etc, you may run into one of the two following errors on a Windows-based PC: Wo...