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Troubleshooting, Errors, and Alerts

This section provides information related to common errors and alerts as well as some basic troubleshooting techniques and tools.

  • Submitting a Request or Reporting an Issue (VTCRI)

    If you are having issues and have not found information to help you on this site and would like to contact the IT Department to report an error or make a request for a service, simply Start a Conversa...

  • Obtaining Help from Carilion Clinic IT

    If you have a Carilion Clinic assigned user account and password and are having issues with one of their systems you can access their online support system, Edison, here: https://edison.carilionclinic...

  • Setting Address Information in HokieMart (Necessary for Amazon Procurements)

    In order to properly set up HokieMart account for procuring items on Amazon, you must update your profile address: - Once logged into HokieMart you must navigate to your name at the top-center of the ...

  • Obtaining Help from Virginia Tech IT

    If you are having an issue with a Virginia Tech (non-VTCRI) resource or system such as Banner, DUO authentication, your VT credentials, etc. you can find a wealth of information on-line and log a requ...

  • Symantec Errors and Alerts

    At some point while you are working on your machine, you may encounter a dialog box appearing above the clock on your toolbar if you are on a Windows PC or near your clock in the upper right of your d...

  • Error: Stale NFS File Handle

    Occasionally we've experienced an error when either accessing a project directory or your home drive on a Linux system that there was a file processing error (Stale NFS file handle) This isn't frequen...