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Phone and Voice Services

This section contains information related to voice and phone services at the VTCRI.

  • Phone Display

    If you need to change or update your phone display, Start a Conversation with us and provide the extension and what you would like the display to read. ...

  • Phone Menu Tree

    The following options are available to you on your phone after logging in to messaging:...

  • Basic Phone and Voice Mail Operations

    Your Phone Number Your phone should display your extension number in the LCD display.  This 5 digit extension should be in the format of 8XXXX. You can dial this extension directly from any FBRI, VTSO...

  • Avaya Phone Tips and Tricks (How To)

    Personalize Labels Home > Options & Settings > Application Settings > Personalize Labels Scroll to button you want to personalize Edit Enter the personalization you want Save Team Buttons – (if you ha...

  • Virginia Tech Voice Services

    To better support the university in teleworking, Virginia Tech is waiving one-time fees associated with services designed to improve the experience for employees working remotely. The services are des...

  • Setting Up Your Virginia Tech Voice Mail

    To set up your new Virginia Tech voice mail, please do the following:  Try the voice mail button on your phone (envelope icon).   If it doesn't call into the VT voice mail system for you,  dial 540-23...

  • Accessing the Virginia Tech Voice Mail System

    To access the Virginia Tech voice mail system, please do the following:  Press the Voice Mail button (envelope icon) on your desk phone or dial 540-231-1000. When prompted to access your mailbox, pres...

  • How To Change Your Current Voicemail Password

    If you know your current password but wish to change it, please follow these steps: From your office phone call your 5-digit office extension (i.e. 82220) or select the voicemail button. Enter your cu...

  • Resetting Your Forgotten Voice Mail Password

    Virginia Tech manages and controls the phone services for the FBRI.  If you have forgotten your voice mail password and need to have it reset, please submit a ticket to the Virginia Tech 4Help system:...

  • Forwarding Your Desk Phone to Another Number

    Enable call forwarding: Dial * then 06 followed by the extension number you want to forward too. If dialing an outside line dial 9 + the number. *06 plus 9 plus the number (if you're forwarding to an ...