ZOOM PHONE: Initial Settings

Once your voice extension has been provisioned in Zoom you will need to do the following: 

1. Close and re-open the Zoom app on all your devices.  Once re-opened, you should see a phone icon appear that you can use to make calls, check your voice mail, etc. 

2. Review the settings below in the Zoom web portal and change them as needed: 

Sign in to the Zoom web portal.

Click Phone on the left, then click the Settings on the top.

• [REQUIRED]: Emergency Address: Displays the address provided to first responders when dialing an emergency number. Make sure this address is correct. (HINT: Search for your office room number.  If in Riverside 2, pre-pend the number with an "R".  For example, R1118)
  
  
• Business/Closed/Holiday Hours: Change the times when you can answer calls.
  
  
• Voicemail Password (PIN):  If you received a physical desk phone, follow these steps to set your initial Zoom Phone Voicemail password / PIN.
  
  
• Voicemail Greeting: Audio that plays before Zoom Phone routes calls to your voicemail. You can customize this by recording audio directly in the web portal or uploading an audio file.
  
  
• Managing Voicemail Messages: Save, Delete, and manage voicemails.

NOTE: If you were on the previous Virginia Tech Avaya phone system and wish to have any saved voice mail messages transferred to your Zoom phone account, please open a ticket with Central IT asking them to do so by visiting https://4help.vt.edu.