ZOOM PHONE: Emergency Address

The Emergency Address displays the address provided to first responders when dialing an emergency number. Make sure this address is correct, and updated as it changes.

Notes: 

• You can set emergency addresses to any country or region even if it doesn't support Zoom Phone direct numbers. 

How to update the emergency address for a specific phone user

Follow these steps if you want to update the emergency assigned to an assigned phone number. You need to add a new emergency address then assigned it to a phone number.

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Phone then Settings.
3. Click the name of the phone user you want to change the emergency address for.
4. In the Emergency Addresses section, click Manage then select one of these options to change your emergency address:
   • Follow default company address: Select the default emergency address for your account or site.
   • Choose a company address: Select a current emergency address added by your admin.
   • Choose a personal address: Click Manage to add a personal emergency address
   • Note: If you want to control if the phone user can change their emergency address, change their policy settings.
5. Click Done.