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Account and Password Help

This section of the knowledge base will assist you with account and password issues.

  • *** HOW TO ESTABLISH, CHANGE, OR RESET YOUR FBRI (NOT VT PID) PASSWORD ***

    The FBRI password self-service tool allows you to reset your password should you forget it or if it expires.  Prior to using this service you need to enroll in the FBRI MYACCOUNT tool. STRONG PASSWORD...

  • FBRI Password Requirements

    The FBRI utilizes best practices for password requirements and complexity, which include:   Minimum length should be at least 12  Number of special characters to include 1  Must contain both upper and...

  • Strong Password Tips

    FBRI and Univeristy password requirements: https://it.vt.edu/projects/accounts/passphrase.html  Minimum length should be at least 12  Number of special characters to include 1  Must contain both upper...

  • Password Reset over VPN for Windows Machines

    If you are using a machine provided by the FBRI, you will be prompted to reset your password per our password policy.  If you follow the steps located at: How to Establish, Change, or Reset Your FBRI ...

  • How to Reset your VT PID (not FBRI) Password

    Have you lost or forgotten your VT PID or Hokies password?   Click here to visit the account help site at Virginia Tech. Information regarding the different types of accounts provided by Virginia Tech...

  • Change or Reset Your Hokies Password

    HOKIES ACCOUNT: Your Hokies account, if one was enabled for you, or by you, is used to access the Virginia Tech on-line Exchange email, Office 365 applications, and to log into some computers on campu...

  • Replacing your DUO device

    If you have a new mobile phone and need to set it up for the DUO system, the following steps will get you started: On your computer, visit any .vt.edu webpage where you normally get the DUO notificati...

  • DUO (Mac) - No selectable authentication options.

    To resolve the following issue, please perform the following steps.  MacOS 10.15 (Catalina) or higher: Open System Preferences. Navigate to Screen Time > Preferences > Content & Privacy.  Set any Web ...

  • Account Lockout and Reset

    In line with University IT Security Policies / best practices and to better protect your accounts and FBRI digital assets, we have an account lockout policy enabled for all FBRI accounts.  In the even...

  • Account Expiration and Removal

    In an effort to meet IT security best practices and to protect the assets of the Research Institute and Virginia Tech, FBRI accounts that have not accessed the network in 90 days will be marked for ex...