Start a conversation

Account and Password Help

This section of the knowledge base will assist you with account and password issues.

  • *** HOW TO ESTABLISH, CHANGE, OR RESET YOUR FBRI (NOT VT PID) PASSWORD ***

    The FBRI password self-service tool allows you to reset your password should you forget it or if it expires.  Prior to using this service you need to enroll in the FBRI MYACCOUNT tool. STRONG PASSWORD...

  • FBRI Password Requirements

    The FBRI utilizes best practices for password requirements and complexity, which include:   Minimum length should be at least 12  Number of special characters to include 1  Must contain both upper and...

  • Strong Password Tips

    FBRI and Univeristy password requirements: https://it.vt.edu/projects/accounts/passphrase.html  Minimum length should be at least 12  Number of special characters to include 1  Must contain both upper...

  • Password Reset over VPN for Windows Machines

    If you are using a machine provided by the FBRI, you will be prompted to reset your password per our password policy.  If you follow the steps located at: How to Establish, Change, or Reset Your FBRI ...

  • Administrative Access to Workstations

    To align with Univeristy requirements, security best practices, and to better protect our assets (i.e. your data) we are changing the ways we approach these requests. In short, we will not be providin...

  • Why do I Have Multiple Accounts (VT and FBRI)?

    At this time, Virginia Tech and the FBRI maintain separate account databases / directories and email systems.   Virginia Tech Email addresses: jqresearcher@vt.edu VTCRI Email addresses: jqresearcher@v...

  • Hokies Account vs PID

    Virginia Tech (not FBRI) offers two primary accounts:  1. PID: This is your first and primary VT username and is used to access many services on campus, including your Outlook and Office 365 applicati...

  • How to Reset your VT PID (not FBRI) Password

    Have you lost or forgotten your VT PID or Hokies password?   Click here to visit the account help site at Virginia Tech. Information regarding the different types of accounts provided by Virginia Tech...

  • Change or Reset Your Hokies Password

    HOKIES ACCOUNT: Your Hokies account, if one was enabled for you, or by you, is used to access the Virginia Tech on-line Exchange email, Office 365 applications, and to log into some computers on campu...

  • Duo Mobile for Virginia Tech

    Duo Mobile is the Two Factor Authorization tool used by Virginia Tech to assist in securing access to sensitive University resources.  2-factor enrollment (setup and configuration) is required to log ...