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Account and Password Help

This section of the knowledge base will assist you with account and password issues.

  • How to Establish, Change, or Reset Your FBRI (not VT PID) Password

    The FBRI password self-service tool allows you to reset your password should you forget it or if it expires.  Prior to using this service you need to enroll in the FBRI PASSWD tool. STRONG PASSWORD TI...

  • Strong Password Tips

    Important: Never Send Your Password by Email Virginia Tech will NEVER ask you to send your password via email. Do not respond to emails that ask for your user ID or password; such emails are phishing ...

  • How to Reset or Change your Carilion Clinic Password

    If you have been given a username and password to access resources at Carilion Clinic, such as Epic, and are having issues with your account, you can change / reset your password and unlock your accou...

  • Change or Reset Your Eduroam Password

    Your Eduroam and VT (not VTCRI) username and password is separate from your VTCRI credentials and your VT PID.  To change your eduroam password:  Change or Reset Network Password  (For eduroam wireles...

  • Why do I Have Multiple Accounts (VT and VTCRI)?

    At this time, Virginia Tech and VTCRI maintain separate account databases / directories and email systems.   Virginia Tech Email addresses: jqresearcher@vt.edu VTCRI Email addresses: jqresearcher@vtc....

  • How to Reset your VT PID (not FBRI) Password

    Have you lost or forgotten your VT PID or Hokies password?   Click here to visit the account help site at Virginia Tech. Information regarding the different types of accounts provided by Virginia Tech...

  • Duo Mobile for Virginia Tech

    Duo Mobile is the Two Factor Authorization tool used by Virginia Tech to assist in securing access to sensitive University resources. In order to log into nearly all Virginia Tech Resources you will n...

  • Hokies Account vs PID

    Virginia Tech (not VTCRI) offers two primary accounts:  1. PID: This is your first and primary VT username and is used to access many services on campus, including your Gmail and Google applications. ...

  • Change or Reset Your Hokies Password

    HOKIES ACCOUNT: Your Hokies account, if one was enabled for you, or by you, is used to access the Virginia Tech on-line Exchange email, Office 365 applications, and to log into some computers on campu...

  • Change or Reset your Oracle Banner Password

    Oracle Banner or Warehouse ID Password maintenance: Change or Reset Using VT Username Passphrase (Preferred) Change Using Existing Banner Password Reset if You Do Not Know Banner Password or VT Userna...