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PLEASE NOTE: By logging in or interacting with this system you agree to read and follow the Virginia Tech Acceptable Use and related Information Technology Policies. Other VT policies may also apply for use by faculty, staff, and students. Questions / comments should be directed to: helpdesk@vtc.vt.edu.

  • Wireless Network (Wifi)

    Wireless and wifi help.

  • Account and Password Help

    This section of the knowledge base will assist you with account and password issues.

  • Network Access

    This section contains articles related to accessing the VTCRI network.

  • Email and Calendars

    This section contains common articles related to VTCRI email and calendaring.

  • Phone and Voice Services

    This section contains information related to voice and phone services at the VTCRI.

  • General Services

    This section provides information on many of the available Information Technology Services.

  • High Performance Computing and Clusters

    This section contains information about High Performance Computing (HPC) clusters and services.

  • Audio Visual Services

    This section contains information and resources for using and requesting assistance with Audio and Visual resources at t

  • Software

    This section contains articles and information related to obtaining, installing, and using software available at the VTC

  • Tips and Tricks

    This section provides information for common "tips and tricks" for using your PC, Mac, or mobile devices.

  • Troubleshooting, Errors, and Alerts

    This section provides information related to common errors and alerts as well as some basic troubleshooting techniques a

  • Secure Data and Computing

    This section provides information and resources for HIPAA, CUI, and Secure Research Environments.

  • File Access and Services

    This section provides resources and information related to accessing and working with data on VTCRI systems.

  • Printing Services

    This section provides resources and information related to accessing and printing to VTCRI maintained printers.

  • Purchasing and Using Equipment

    This section contains articles to assist you with purchasing, requesting, and using IT assets at the VTCRI.

  • Research Tools

    This section contains information and links to common research tools and services available from the VTCRI and Virginia

  • IT Resources

    This section contains articles and information related to general IT resources (non-category specific).

  • IT Policies

    This section contains articles relating to Acceptable Use and IT policies for the VTCRI.

  • Virtual Machine Environment (VME)

    This section contains articles related to the FBRI Virtual Machine Environment (VME) for remote and dedicated work.

  • Requesting Access

    This section contains information for requesting access to the buildings, network, systems, and other resources.

  • Volunteering at VTCRI

    This section contains information related to volunteering at the VTCRI.

  • Faculty and Staff

    This section includes resources and information related to faculty and staff needs at VTCRI.

  • Wage/Hourly Employees

    Information regarding on-boarding of student and non-student wage employees, emergency hire employees and how to enter t

  • HokieMart

    This section contains general information regarding HokieMart operations at the VTCRI.

  • Purchasing Card (P-Card)

    This section contains general information regarding University issued VT purchasing card.

  • Facilities

    This section contains information regarding the VTCRI facilities.

  • EHS Training

    Information about EHS Training Opportunities and Troubleshooting

  • Resources

    This section contains access to commonly requested resources and information on how to use them.

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